Refunds, Cancellations & Dispute Policy

This policy explains how cancellations, vouchers, disputes, and refunds are handled on wellfd.

1. Membership Fees

If wellfd offers paid memberships in the future, the following terms will apply:

Monthly memberships may be canceled at any time
Cancellations take effect at the end of the current billing cycle
No refunds are provided for partial months
Access to membership benefits continues through the end of the paid period

At this time, wellfd is free to use, and no membership fees are charged.

2. Vouchers and Deals

2.1 Non-Refundable

Vouchers have no cash value and are non-refundable. Once claimed, vouchers cannot be exchanged for cash or credit.

2.2 Expired Vouchers

Expired vouchers cannot be reinstated, extended, or refunded. Please redeem vouchers before the stated expiration date.

2.3 Lost or Deleted Vouchers

Lost, deleted, or stolen vouchers cannot be replaced or refunded. Members are responsible for maintaining access to their vouchers.

2.4 Restaurant Closures

If a restaurant permanently closes or discontinues participation in wellfd, any unused vouchers for that restaurant become void. wellfd is not responsible for restaurant closures.

2.5 Voucher Acceptance Issues

If a restaurant refuses to honor a valid voucher in a manner inconsistent with the stated terms, please contact us. We may work with the restaurant to understand the issue, but refunds or replacements are not guaranteed.

3. Disputes and Issues

If you experience issues related to:

Voucher redemption
Restaurant participation
Account access
Billing (if applicable in the future)

Please contact us at support@wellfd.com within 14 days of the issue occurring.

We will:

Review the concern promptly
Respond within 5–7 business days
Work toward a fair and reasonable resolution when possible

4. Exceptions

In limited circumstances, we may issue refunds, credits, or replacements at our sole discretion, including:

Technical errors that prevent voucher use
Verified fraud or unauthorized account activity
Confirmed violations of restaurant partnership terms

All determinations are made on a case-by-case basis and are final.

5. Chargebacks and Payment Disputes

If a payment dispute or chargeback is initiated without first contacting wellfd, we reserve the right to:

Suspend or terminate the associated account
Deactivate active vouchers
Take appropriate action to recover losses

Please contact us directly so we can attempt to resolve any issues before involving a financial institution.

6. Contact Us

For questions related to refunds, cancellations, or disputes, contact:

Email: support@wellfd.com

We aim to respond within 5–7 business days.